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Contact Us
School Admissions, Student Loans and Free School Meals
The vast majority of enquiries that we receive are about school admissions, student loans, and free school meals. Our Access Services team manages these services. Please click onto the link below, as appropriate, for further information:
- Standard school admissions to nursery, primary, secondary and special schools
- In-Year admissions to community schools
- Admission appeals
- Student loan advice and processing
- Free school meals
- The Disabled Student Allowance
Our contact details are:
Graylaw House
394 High Road
Leyton, London E10 6QE Tel: 0845 877 0031 Fax: 020 8532 8537
Babcock Waltham Forest School Improvement Services are based at:
7 James Yard
R/O 480 Larkshall Road
Highams Park
London E4 9UA Tel: 0845 877 0032 Fax: 020 8527 4586
(Please note we do not have a public reception facility at our James Yard office)
Our Customer Care Standards
We aim to:
- Greet you within 5 minutes of your arrival at Graylaw House reception
- Answer all phone calls within 15 seconds or 5 rings
- Respond to all voicemail messages within 24 hours
We measure our performance against these standards by monitoring:
- Reception waiting times
- Telephone answering times
- Compliments and complaints that are received
Customer Feedback, Comments, Compliments or Complaints
We welcome all customer feedback received about our services. Compliments reinforce great service and complaints drive continuous improvements in service delivery. If you are unable to find the contact information you require by service and would like to contact Babcock regarding a comment, compliment or complaint please click onto Customer Feedback and complete the feedback form. Alternatively you can use contact details information shown above.
For all other education related enquiries including complaints about school issues you should click onto the following link: http://www.walthamforest.gov.uk/index/education/complaints-comments.htm
